Frequently Asked Questions

Frequently asked questions

What are the delivery charges?

We offer free shipping offer on all orders exceeding $50! For orders under $50, shipping charges will be calculated at checkout. Shop now and save on shipping costs while enjoying our fantastic products!

Do you offer Price match?

Our price matching policy ensures that you get the best value for your purchases. If you find a lower price on an identical item from a competitor, we will match that price!

How long does the order delivery take?

We provide same-day delivery services in the Lower Mainland area of Vancouver, including Delta, Surrey, and Langley. For all other locations, we ensure that your orders are shipped within 24 hours of placement. When you place your order, you can view the estimated delivery date during the checkout process, allowing you to plan accordingly. Enjoy fast and reliable delivery with us!

Can i change or cancel my order?

Yes, customers can change or cancel their orders before they are shipped from our warehouse. However, once an order has been shipped, customers will be responsible for all shipping charges and a re-stocking fee. For the best experience, please ensure to make any changes or cancellations promptly!

How can I contact you?

You can easily reach us by phone at (604) 368-6844 or via email at vapcityvapor@gmail.com. We also invite you to visit our store located at 7320 King George Blvd #103, Surrey, BC V3W 5A5 for a personalized experience. Our team is ready to assist you with any inquiries!

Where should i do if i receive a damaged or incorrect product?

If you receive a damaged or wrong product, please notify us within 24 hours of receipt. Timely communication is essential, as complaints received after this period may not be covered. We are here to assist you and ensure a satisfactory resolution to your issue!