Returns & Refunds policy

Hassle-Free Returns and Refunds

At VapCity Vapor, we prioritize your satisfaction. You can cancel your order within 30 days without any reason. The cancellation period is 30 days from the date you received the product or when a designated third party, not the carrier, takes possession.

How to Cancel Your Order

To cancel, please email us at vapcityvapor@gmail.com with a clear statement of your decision. We will process your refund within 30 days of receiving the returned goods, using the same payment method you used for the purchase, with no additional fees.

Return Conditions

To qualify for a return, ensure:

- The purchase was made within the last 30 days.

- The product is in its original packaging and hasn't been used.

Non-Returnable Items

Certain items cannot be returned, including:

- Custom or personalized goods.

- Perishable goods or those past their expiry date.

- Unsealed items not suitable for return due to health or hygiene reasons.

- Goods that are inseparably mixed with other items after delivery.

We reserve the right to refuse returns that do not meet these conditions.

Returning Goods

You are responsible for the cost and risk of returning items. Please send returns to:

7320 King George Blvd #103, Surrey, BC, V3W 5A5, Canada

We recommend using an insured and trackable service, as we cannot refund without receipt or proof of return.

Gift Returns

If the item was marked as a gift, you will receive a gift credit for the return value. A gift certificate will be mailed once we receive the returned item. If the item wasn’t marked as a gift, the refund will be sent to the gift giver.

Contact Us

For any questions about our return and refund policy, email us at vapcityvapor@gmail.com.